Bird Rides Inc., hosted a meetup on Thursday for a small number of chargers from D.C., Virginia, and Maryland. I was invited to the meeting with three other chargers from D.C. No one showed up from Maryland . I was there to represent the Arlington charger community.
Anna Wan, the regional general manager was at the meeting. The DC OPS team was there as well.
I can’t discuss what they’ve shared with us, but here is a list of things that we shared with them.
- Inconsistent & unpredictable nest location
- Nests with only 1 & 2 open slots
- Damaged Nests – not enough, always filled
- Bad nest locations
- Arlington experiencing too many nest issues compared to D.C. – some days without any nests open
- Needs more nests between 4AM-5AM
Payouts & Bounties
- $3 & $4 scooters should be gone – No one picks them up and Bird is losing money on those because some of them are left on the street for weeks.
- Clear guidelines on bonus offer – clear criteria, different options, etc.
- Bird Zero – too heavy, a lot of chargers avoid them
- Ones with external batteries & cage – external battery is generally a bad idea. We’ve tried that last year and failed miserably. Those batteries were stolen, the plastic cover is not strong enough for our local weather – gets too hot or too cold. Could catch fire under certain circumstances, etc. Also heavy.
- Alarm – not working
For Virginia Only (My suggestions)
- VA needs its own Operations Manager and service center
- Needs a local rep who we can talk to in person
- More nests for damaged scooters or a central location with 100+ limits like how Skip is doing
- Nest issues (mentioned above)
- Less new hires, too much competition. New hires creating chaos – not following the guidelines.
- Bird reps assured us that they are working on all of those issues already. They fixed our local nest issues the very next day.
They also asked for our opinion on various new features and upcoming changes. I can only tell you that a lot of positive changes are coming to DC and Arlington. It was obvious to me that the DC OPS team needs more help. They are managing both DC and VA, which is too much for them.
Overall, it was a great meetup with good feedback and discussions. I hope they host more meetups in the future.